Features
Everything a job touches, in one place.
Motiv covers the whole life of a maintenance job — how it's reported, how it's priced, how it's proved and how it's measured. Here is each part, with the screen it happens on.
Intake
Report it once, properly
The job arrives with everything the next person needs.
A store manager picks the issue, describes it, says how badly it's hurting trading and attaches photos. Motiv grades the urgency and sets the deadlines from that trading impact, so nobody has to argue about what counts as urgent.
- Guided wizard — issue, details, urgency, photos, review
- At least two photos required before it can be sent
- Urgency and deadlines derived from trading impact, not opinion
- Regional managers can log on behalf of any store they cover
Intake
Or just send a voice note
Hands full, walk-in waiting, still logged correctly.
A registered store manager sends a WhatsApp voice note in their own words. Motiv writes it up as a clear ticket and sends it back to be checked. Editing means tapping a value from a list, not typing.
- Draft comes back for approval before anything is logged
- Two to five photos required to submit
- Says so on the card when it wasn't confident it understood
- Only registered store managers linked to a store can use it
“Howzit — die koelkas by die deli is af, dis nou al twee ure, en die vleis begin warm word. Ons kan nie verkoop nie.”
Commercial
Make contractors price against each other
One job, several prices, one decision on the record.
Invite as many contractors as you like. Each submits a price, what it covers, a quote document, how long it stays valid and when they can start. Your manager sees who has quoted and who hasn't, side by side.
- Quote document required as an attachment, not optional
- Approve one and the rest close automatically
- Decline one with a reason and the others stay on the table
- Contractors never see each other's quotes
Close-out
Proof, not a phone call
A job closes on evidence or it doesn't close.
To submit for sign-off the contractor uploads a Certificate of Compliance and at least two completion photos. Your manager approves, asks for more evidence with a reason, or raises a snag — and every round is kept as a numbered submission.
- Certificate of Compliance and two photos enforced by the form
- Numbered submissions — nothing gets quietly overwritten
- Close-out blocked until the contractor confirms no further extra work
- A one-to-five star rating is required to close
Oversight
A number per store, and the reason behind it
Know where to look before someone escalates.
Every store scores out of 100 across six tracked components — trading impact, deadlines met, outstanding work, repeat faults, stuck approvals and whether updates are kept up. Tap any store to see where the points went.
- Bands: Controlled, Attention, At Risk, Critical
- The main issue stated in plain English next to the number
- Regions and the whole estate roll up the same way
- Recalculated on every page load, not overnight
Oversight
Head office sees the whole estate
One scoreboard instead of a monthly spreadsheet.
Every region, store and contractor ranked worst-first, with how much money is sitting in quotes nobody has approved. Executives deliberately cannot approve quotes or move a job along — that stays with the regional managers.
- Money sitting in unapproved quotes, live
- Ranked list of what needs attention
- Filterable and exportable to CSV
- Read-only on the workflow by design
Contractors
Contractors who carry their record with them
One reputation, visible across every client.
Trade businesses register themselves in three steps and upload their CIPC registration, VAT certificate, public liability insurance and trade qualification. Motiv checks the account before work starts reaching them.
- Documents stored privately, shown only through links that expire in an hour
- Verification reviewed before any work is routed
- Ratings pool across every client, corporate and homeowner
- Decline work with a reason without losing the invitation history
Access
Everyone gets the screen for their job. Nothing more.
Store manager
Logs the fault, adds photos, watches it get fixed. Prices, quote amounts and contractor bidding are never fetched for their screen — those fields aren't even queried for their view.
Regional manager
Runs the whole job: sends it out for quotes, approves one, approves any extra work, checks the finished-job photos and certificate, signs it off or sends the contractor back.
Contractor
Sees only the jobs they were invited to quote on or awarded — never the rest of your store's history, and never another company's stores. Competing contractors never see each other's quotes.
Head office
Sees everything across the estate and can add regions and approve regional managers, but deliberately cannot approve quotes or move a job along. That stays with the regional managers.
See it with your own sites in it.
Tell us how your maintenance runs today and we'll set up a demo around your structure.