Run a job to close-out
Take a reported fault through quotes, approval, evidence and final close-out.
For regional managers, and homeowners on their own jobs
This is the core of the job. Each stage has its own control, and the job cannot skip one.
- 1
Review what was reported
Open the job from your Today queue. If it is too thin to act on, send it back to the store with a reason. The store adds the missing detail — a typed note is required, photos and documents optional — and it returns marked “Info added” with the new text highlighted until you act on it.
- 2
Invite contractors to quote
Send the job to as many contractors as you like so they price against each other. A business account has no limit and may use its own contractors as well as Motiv's checked pool, once a Motiv administrator has approved access to it. A homeowner may invite up to three, and only Motiv-verified contractors.
- 3
Compare the quotes
The panel shows how many have quoted and how many are still awaiting a response. For each quote you see the amount excluding and including VAT, the proposed visit date, how long it stays valid with a live countdown, and the attached quote document.
Contractors cannot see each other
Each contractor's quotes and invitations are scoped to their own business. Competing contractors never see each other's prices. - 4
Approve one, or turn one down
Select a quote and approve it. The winner is awarded and every other quote closes automatically. If the winning quote carried a start date, the job is scheduled at the same time.
You can also decline a single quote with a reason — the job stays open and the other quotes stay on the table — or ask that contractor for a revised price. If the declined contractor was the last one on the job, it returns to New and you invite someone else.
- 5
Review the completion evidence
The contractor cannot submit without a Certificate of Compliance and at least two completion photographs. When it arrives you have three options: approve it, request more evidence with a reason, or raise a snag with the correction required.
Every round is kept as a numbered submission with the reason it was sent back, so the back-and-forth stays on the record and nothing is overwritten.
- 6
Handle a snag
Raise a snag and the contractor accepts it and proposes a date to fix it. You approve or decline that date with a reason. Work on the fix can only start once you have approved the date, and every proposal, approval and decline is logged.
- 7
Close the job out
Final close-out asks you to rate the contractor from one to five stars, and will not complete without it. That rating pools across every client the contractor works for.
Close-out waits on the contractor
The job cannot be closed until the contractor has confirmed there is no further extra work coming. If the button is unavailable, that confirmation is usually what is missing.