Motiv

Reset your password

Get back into your account with a reset link, or set your password for the first time from an invitation.

For anyone locked out, and anyone who has just been invited

Reset links and invitation links work exactly once. If you open one you have already used, you are sent quietly to the sign-in page.

  1. 1

    Ask for a reset link

    On the sign-in page press “Forgot password?”. The card is headed “Reset your password” with the line “Enter your email and we'll send you a reset link.” Type your address and press “Send reset link” — the button stays greyed out until the box has something in it.

  2. 2

    Read the confirmation carefully

    You will see “Check your email” and “If an account exists for [your address], we've sent a link to reset your password.”

    That wording is deliberate

    You get the same message whether or not an account exists for that address, so nobody can use the page to find out who has an account. It is not a promise that an email was sent to you.
  3. 3

    Open the email and choose a new password

    The email's subject is “Reset your MOTIV password” and the button says “Reset password”. If the button does not work, the email includes the full link to copy. The link stays usable for two hours from when you asked for it.

    Fill in “New Password” and “Confirm Password”, then press “Update password”. On success you get a green tick, “Password set”, and “You can now log in with your new password.”

    If the link has expired or was already used you get “Your link has expired or is invalid. Request a new one.” — expired and used give exactly the same message. Ask for a new link and use the newest email.

  4. 4

    Setting a password from an invitation

    If somebody added you to Motiv rather than you signing up, you get an invitation instead. The subject is “You've been invited to MOTIV as [your role]” and the button reads “Set password & sign in”.

    It opens the same form, headed “Set up your account” with the line “Choose a password to activate your account and sign in.” Fill in both boxes, press “Set password”, then “Go to login” and sign in for the first time. An invitation link lasts about a month and stops working once used.

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