Sign in
Get into your Motiv account and understand where you land.
For everyone with an account
The sign-in card is headed “Welcome back” with the line “Sign in to continue to your workspace.”
- 1
Enter your email address and password
If you ticked “Remember me” last time, your email address is already filled in — only the address is remembered, never the password. The eye button in the password box reveals what you typed, and “Caps Lock is on” appears underneath if it is.
- 2
Press Log in
If the details are wrong you get “Email or password is incorrect.” — the same message whether the address is unknown or the password is wrong, so nobody can use the page to discover who has an account.
- “Please confirm your email first — check your inbox.” — you have not clicked the link in your verification email yet.
- “Security check failed. Refresh the page, complete the “I'm human” box, then try again.” — that is the security box, not your password.
- 3
Land on the screen for your role
Where you land is decided by the role on your account, not by anything you choose. Your name appears in the corner with your role beneath it.
- Store manager
- Dashboard, Tickets, Visits
- Regional manager
- Today, Stores, Tickets, Signoff, Snags, Suppliers, Projects
- Supplier
- Today, then Tickets / Quotes / Signoff / Snags, and Calendar / Field Team / Performance
- Executive
- Dashboard, Regions, Stores, Suppliers, Decisions, and Reports on a wide screen
- Individual
- Today, Jobs, Calendar
- 4
If you are in a field team, sign in with your phone number
Field-team members are added to a roster by their supplier and often have no email address, so they sign in with a phone number instead. From the sign-in page follow “Field team member? Log in with your phone number”. The card is headed “Field team login” with the line “Log in with the phone number your manager added you with.”
- 5
Sign out
“Log out” sits at the bottom of the left-hand menu on a wide screen, and as a small door icon on the top bar. It signs out this browser only — the same account stays signed in on your other devices.
“Account deactivated”
Opening the sign-in page while already signed in does not show the form — you are sent straight to your own home screen. To sign in as somebody else, log out first.