What is Motiv?
Understand what Motiv does, which kind of account you need, and where to go next.
For everyone
Motiv is a maintenance platform. Somebody reports a fault, contractors are invited to quote on it, a manager approves one quote, the work happens, and the job only closes once the contractor has uploaded a certificate and photographs proving it was done. Every step is stamped with who did it and when.
It is used by multi-site businesses — retail groups, franchises, restaurant groups, property portfolios — and by private households with a job at home. Contractors work in the same system from the other side.
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Work out which account you need
There are six kinds of account, and only two of them you can create yourself.
- Individual (homeowner)
- A private person with a job at their own home. You can sign yourself up.
- Supplier (contractor)
- A trade or maintenance business that quotes and does the work. You can register yourself, then Motiv reviews the account.
- Store manager
- Reports faults at one branch or site. Created for you by your employer.
- Regional manager
- Runs jobs across a region — invites contractors, approves quotes, signs work off. Created for you by your employer.
- Executive
- Head-office oversight across the whole estate, read-only on the workflow. Created for you by your employer.
- System admin
- Motiv's own team. Sets up companies, staff and contractors.
Managers cannot sign themselves up
The sign-up screen says so: “Store Managers, Regional Managers and Executives receive an invitation from their administrator. Request access at info@motivgroup.co.za.” If you try to sign up anyway you will get an Individual account, because the database forces that role on every self-made account. - 2
Get in
- Homeowner — sign yourself up, then verify your email address.
- Contractor — register your business, then upload your documents while Motiv reviews the account.
- Employed by a company using Motiv — wait for the invitation email, then set your password from the link in it.
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Learn the one thing that matters
A job cannot be closed on somebody's word. Before a contractor can even submit work for sign-off, they must attach a Certificate of Compliance and at least two completion photographs. The manager then approves it, sends it back asking for more evidence, or raises a snag. That is the whole idea of the product.