How it works
A job has nine stages. Nobody can skip one.
These are the real stages a job moves through in Motiv, with the labels your team will see on screen. Each stage belongs to somebody, and no one can do another person's step.
The flow
From reported to closed.
Nine stages on the main line, and six branch states for when it does not go straight through.
- 1
New
The fault is logged with photos. Urgency and deadlines are set from the trading impact.
Store manager
- 2
Assigned
The manager sends the job out to one or more contractors to quote.
Regional manager
- 3
Quote Requested
The invited contractors have the job and the quote clock is running.
Contractors
- 4
Quote Submitted
A contractor sends price, scope, quote document, validity date and proposed start date.
Contractor
- 5
Instruction to Proceed
The manager approves one quote. The winner is awarded and the others close.
Regional manager
- 6
Scheduled
Set automatically when the winning quote carried a start date.
Automatic
- 7
In Progress
The contractor marks the job started. First-response and attendance times are stamped.
Contractor
- 8
Pending Sign-off
The contractor uploads the Certificate of Compliance and at least two completion photos.
Contractor
- 9
Completed
The manager approves the evidence, then closes the job out with a one-to-five star rating.
Regional manager
When it doesn't go straight through
Six branch states handle the messy reality. Each one is a real status in the app, not a note someone types.
Job sent back to the store for missing detail. Returns marked “Info added”.
A contractor is asked for a fresh price.
Sign-off sent back with a reason for more proof.
Work rejected. The contractor proposes a fix date, the client approves it, then the fix runs.
Extra work priced after completion documents were approved. The client approves or declines.
Available with a reason at any point before a contractor has been awarded.
Getting started
From first conversation to first closed job.
Business accounts are set up by us, because stores, regions and approval hierarchies have to be right before anyone logs anything. Contractors and homeowners are self-service.
- 1
Tell us how you operate
For a business account we set up your company, regions, stores and staff logins. Send us your sites, roughly how many jobs a month you handle and who approves the money. Contractors and homeowners skip this — you register yourself.
- 2
Your people get their logins
Head office, regional manager and store manager accounts are created and invited by email. Each person sets their own password from the invite, then lands on the screen for their role.
- 3
Log the first job
A store manager reports a fault from their phone — issue, description, trading impact, two photos. That is the whole job of a store manager on Motiv.
- 4
Run it to close-out
The regional manager sends it out for quotes, approves one, checks the completion certificate and photos, and closes it off with a rating. From there the health scores have something to measure.
Both sides
The same job, from either end.
Motiv runs the same nine stages for a homeowner with a burst geyser and for a retail group across three hundred stores. What changes is who is in charge of each stage.
Needs work done
- Homeowners
- Retail managers
- Property teams
- Businesses
Collect supplier quotes
Invited suppliers price the job in Motiv, side by side for review.
Hold the approval on record
One quote is approved, the rest close, and who decided is stamped.
Track work and updates
Photos, messages and progress keep both sides on the same job.
Close only on evidence
Certificate and photos required before a job can be signed off.
Does the work
- Contractors
- Service providers
- Maintenance suppliers
- Specialists
- Job logged
- Quotes received
- Work completed
- Customer approval
- Signed off
I need something fixed
Say what is wrong, get quotes from checked contractors near you, and only sign it off once you have seen the proof.
Find helpI provide services
Get invited to real work, quote for it properly, and build one record that follows your business everywhere.
Join MotivI manage properties or locations
Every job logged, quoted competitively, approved on the record and closed only on evidence — across as many sites as you run.
Explore Motiv for BusinessWorked example
A fridge goes down at 16:40.
The deli manager opens WhatsApp and holds the mic. Motiv writes the ticket up, they check it, attach two photos and send.
Because they said the counter cannot trade, it grades Critical and the clock starts. Their area manager sees it in seconds and sends it to three refrigeration contractors.
Two quote, one does not respond. The area manager compares them side by side and approves the R14 250 with the earlier start date. The other quote closes automatically.
The contractor does the work, uploads the Certificate of Compliance and three photos. The area manager sends it back once — the photos do not show the isolator — then approves the second submission and closes it out with four stars.
Three weeks later, all of that is still on the record.
Ready to run it on your sites?
We will set up a demo with your own structure in it — your regions, your stores, your approval chain.