Terms of Service

These Terms of Service govern your use of the motivgroup.co.za website and the MOTIV platform, both operated by MOTIV GROUP (PTY) LTD (registration number 2026/562686/07) ("MOTIV", "we", "us").

By using the website, creating or using a MOTIV account, or submitting a request through the platform, you agree to these terms. If you are agreeing on behalf of an organisation, you confirm that you are authorised to bind that organisation.

Where a customer has signed a separate written agreement or order form with MOTIV, that agreement takes precedence over these terms to the extent of any conflict.

• "Platform" — the Motiv maintenance ticketing, quoting and sign-off application, including the multi-site rollout tracking Motiv operates on a customer's behalf.
• "Customer" — the organisation or individual that subscribes to the platform.
• "User" — a person given access to the platform under a customer's account.
• "Contractor" — a supplier or service provider listed in, or engaged through, the MOTIV network.
• "Customer Data" — the requests, projects, documents, photographs and other content loaded into the platform by a customer or its users.

Motiv provides software that allows customers to log maintenance jobs, invite contractors to quote, approve a quote, track the work, and record the completion evidence and sign-off that close the job.

All customers receive the same product. We may add, change or withdraw features, and will give reasonable notice before a change that materially reduces functionality a customer relies on.

Motiv does not process payments. Fees for work carried out are settled between the customer and the contractor outside the platform.

The platform is provided as a service. No software licence to the underlying code is granted, and nothing in these terms transfers ownership of the platform to you.

Access to the platform requires an account. Accounts are issued to named individuals and may not be shared.

You are responsible for:

• Keeping login details confidential and secure
• All activity that takes place under your account
• Making sure the users you invite are authorised to see the information their role gives them access to
• Telling us promptly if you suspect unauthorised access

Customer administrators control roles and permissions within their own account, and are responsible for the access they grant.

You may not:

• Use the platform for any unlawful purpose, or to store or transmit unlawful content
• Upload material that infringes another person's rights, or that is defamatory, harassing or obscene
• Attempt to gain unauthorised access to the platform, another account, or any underlying system
• Probe, scan or test the vulnerability of the platform without our prior written permission
• Interfere with or disrupt the platform, or place an unreasonable load on it
• Copy, reverse engineer, decompile or create derivative works from the platform
• Resell, sublicense or make the platform available to a third party outside your organisation, unless we have agreed in writing
• Submit false quotations, ratings or completion evidence

We may suspend access where we reasonably believe this section has been breached.

MOTIV vets and rates contractors and helps route requests to a suitable contractor. MOTIV facilitates the connection — it does not itself carry out maintenance, repair, construction or project work.

Any agreement to perform work is concluded between the customer and the contractor. MOTIV is not a party to that agreement and is not responsible for the workmanship, pricing, timekeeping, licensing, insurance or conduct of a contractor.

Vetting, ratings and verification status are indicators, not guarantees. Customers remain responsible for satisfying themselves that a contractor is suitable before approving work, and for any statutory certificates or approvals the work requires.

Contractors who use the platform agree to submit accurate quotations, keep status and completion records truthful, hold the licences and insurance their trade requires, and comply with the applicable health and safety law. We review contractors whose performance drops, and may reduce their access to work or remove them from the Motiv network.

Quotations submitted through the platform are offers made by the contractor to the customer. Approving a quotation in the platform creates a binding instruction between the customer and that contractor.

The customer is responsible for reviewing scope and pricing before approving, and for ensuring that the person approving has the authority to do so.

Unless expressly agreed in writing, payment for work is settled between the customer and the contractor. MOTIV is not responsible for a customer's failure to pay a contractor, or for a contractor's failure to perform.

Completion evidence recorded in the platform — photographs, notes, inspections and sign-off — is a record of what was submitted. It does not constitute MOTIV's certification that the work meets any particular standard.

Subscription fees depend on the scale of the customer's operation and are set out in the customer's order form or written agreement. Nothing is billed or charged through the platform itself.

Unless agreed otherwise, fees are quoted exclusive of VAT, are invoiced in advance for the billing period, and are payable within the period stated on the invoice.

We may change fees on reasonable written notice, effective from the start of the next billing period. Fees already paid for a current period are not refundable except where the law requires it or where we have failed to provide the service.

We may suspend access to the platform where an invoice remains unpaid after written notice and a reasonable opportunity to remedy.

Customer Data belongs to the customer. We claim no ownership of it.

You grant us the limited right to host, store, process, transmit and display Customer Data for the purpose of providing the platform, supporting it and meeting our legal obligations.

You are responsible for the accuracy and lawfulness of the data you load, and for having the right to load any personal information about third parties.

We process personal information as described in our Privacy Policy. Where we act as an operator for a customer, we do so on that customer's documented instructions.

On termination, a customer may request an export of its Customer Data within the period stated in its agreement. After that period we may delete it.

We aim to keep the platform available and performing, but we do not warrant uninterrupted or error-free operation.

Planned maintenance is scheduled to limit disruption and, where practical, notified in advance. Emergency maintenance may be carried out without notice.

Support is provided during business hours in South Africa. Where a customer's agreement includes specific service levels, those apply in addition to this section.

The platform, the MOTIV name and logo, the website and all related materials are owned by MOTIV or its licensors and are protected by intellectual property law.

You may not use the MOTIV name, logo or branding without our prior written permission.

If you send us feedback or suggestions, we may use them to improve the platform without obligation to you.

Each party may receive information from the other that is not public and that a reasonable person would treat as confidential.

Each party agrees to keep the other's confidential information confidential, to use it only for the purposes of these terms, and to disclose it only to people who need it and are under a similar obligation. This does not apply to information that is or becomes public through no breach, was already lawfully held, or must be disclosed by law.

We warrant that we will provide the platform with reasonable skill and care.

Except as expressly stated in these terms, and to the fullest extent permitted by law, the platform is provided "as is" and we exclude all other warranties, whether express or implied.

We do not warrant that the platform will meet every requirement, that defects will be corrected immediately, or that outcomes achieved through the platform — including the performance of any contractor — will meet your expectations.

Nothing in these terms excludes or limits any right you have under the Consumer Protection Act 68 of 2008 or any other law, to the extent that right cannot lawfully be excluded or limited.

To the fullest extent permitted by law, neither party is liable for indirect, incidental, special or consequential loss, or for loss of profit, revenue, goodwill, anticipated savings or data, however it arises.

To the fullest extent permitted by law, our total liability arising out of or in connection with these terms is limited to the fees paid by the customer to MOTIV in the twelve months before the event giving rise to the claim.

These limits do not apply to a party's liability for fraud, wilful misconduct, or death or personal injury caused by negligence, or to any liability that cannot lawfully be limited.

We are not liable for loss arising from work carried out by a contractor, from a customer's decision to approve a quotation, or from a customer's reliance on ratings or vetting information.

You agree to indemnify MOTIV against claims, losses and reasonable costs arising from your breach of these terms, from Customer Data you load, or from your unlawful use of the platform — except to the extent the claim results from our own breach or negligence.

A customer may terminate its subscription in accordance with its agreement with us.

We may suspend or terminate access where:

• An invoice remains unpaid after written notice
• These terms are materially breached and the breach is not remedied within a reasonable period after notice
• Continued access presents a security or legal risk
• We are required to do so by law

Termination does not affect rights or obligations that accrued before it, or any provision intended to survive — including confidentiality, intellectual property, liability and governing law.

We may update these terms as the platform and the law change. The current version is published on this page with the date it was last updated. Where a change materially affects your rights, we will give reasonable notice before it takes effect. Continued use after that date means you accept the updated terms.

You may not cede or assign your rights under these terms without our written consent. We may assign our rights to a successor in the business.

If a provision is found to be unenforceable, the rest of these terms continue to apply.

A failure to enforce a right is not a waiver of that right.

These terms are the entire agreement between the parties on their subject matter, except where a signed agreement or order form says otherwise.

These terms are governed by the law of South Africa.

The parties will first attempt to resolve any dispute in good faith by discussion between senior representatives. If that fails within a reasonable period, the dispute is subject to the jurisdiction of the courts of South Africa.

Nothing in this section prevents either party from applying for urgent interim relief.

MOTIV GROUP (PTY) LTD

Registration number: 2026/562686/07

Address: 25 Mountain Drive, Derdepoort Park, Gauteng, 0035, South Africa

Email: info@motivgroup.co.za