Guides
What do you need help with?
Short, step-by-step instructions written for someone who has never seen the app before. Start with whichever of these sounds like you.
I need something fixed at home
Creating an account, logging a job, choosing who quotes, signing the work off.
I provide services
Registering your business, getting verified, quoting, and getting signed off.
I manage properties or locations
Reporting faults, sending them out for quotes, approving, and closing them out.
I oversee a region or head office
Signing in, finding your way around, and what the estate view shows you.
Everything
All 11 guides, by topic.
Getting started
What Motiv is, how to get an account, and how to find your way around once you are in.
What is Motiv?
Understand what Motiv does, which kind of account you need, and where to go next.
ReadCreate an account
Create your own Motiv account, verify your email address and sign in for the first time.
ReadSign in
Get into your Motiv account and understand where you land.
ReadReset your password
Get back into your account with a reset link, or set your password for the first time from an invitation.
ReadFind your way around
Recognise your home screen and know the first useful thing to do on it.
ReadLogging and running jobs
Reporting a fault, and taking it all the way through to a closed, signed-off job.
Log a maintenance job
Report a fault so that it reaches the right people with enough detail to be quoted.
ReadLog a job from a WhatsApp voice note
Report a fault by voice note when your hands are full, and check it before it is logged.
ReadRun a job to close-out
Take a reported fault through quotes, approval, evidence and final close-out.
ReadFor contractors
Registering your trade business, getting verified, and working a job from invitation to sign-off.
Your account
Profile, notifications, appearance, and your data.
Not covered here
Ask and we will write it.
If you came looking for something and it was not here, tell us. That is the fastest way for these guides to get better — and we would rather write the one you need than guess.
Setting Motiv up for an organisation? Book a demo and we will walk your team through it.