Manage your account

Update your details, control notifications, and get a copy of or delete your data.

For everyone with an account

1. 1

   Profile

   Update your name, phone number and photograph. Your phone number must stay a valid South African number and must not already belong to another Motiv account — it is how the WhatsApp channel recognises you.

2. 2

   Notifications

   Choose what you are notified about. To get alerts on your phone you must turn on push notifications on that specific device — it is per-device, so enabling it on your laptop does nothing for your phone.

   In-app notifications always arrive

   The notification bell in the app is the reliable channel. Push to a phone depends on the browser permission and on push being configured, so treat it as a convenience rather than a guarantee.
3. 3

   Appearance

   Switch between light and dark. The choice is remembered on that device.

4. 4

   Privacy and your data

   You can download a copy of your data, and you can delete your account. Both are self-service under Privacy.

   Deleting is not reversible

   Records that Motiv is required to keep — the audit trail on jobs you were part of — are retained, but your account and access are gone. If you only want to stop notifications, change those instead.
5. 5

   Calendar

   Subscribe to your visits as a calendar feed and they appear in your own calendar app alongside everything else.