Log a job from a WhatsApp voice note

Report a fault by voice note when your hands are full, and check it before it is logged.

For store managers linked to a store

1. 1

   Send a voice note

   Hold the mic and describe the problem the way you would to a colleague. Motiv replies “🎙️ Voice note received! Processing your request, please hold on…”

2. 2

   Check the draft it sends back

   You get a card with Title, Description, Category, Impact and Priority filled in. Two buttons: “✅ Looks good” and “✏️ Edit”. Editing means tapping a value from a list, not typing — though you can retype the title or description if you want.

   If Motiv was not confident it understood the recording, it says so on the card before you send, and your regional manager's notification carries a note asking them to double-check.

   Typed shortcuts

   Instead of tapping, you can reply “yes” to accept or “no” to scrap it — but the word must be the whole message. “Yes please” is read as a new description and rebuilds the ticket.
3. 3

   Send two to five photos

   After you confirm, Motiv asks: “📸 Great — now send at least *2 photos* of the issue (max 5).” It counts them back to you — “Photo 1 received. Please send 1 more photo.” — and once the second lands a “✅ Submit Ticket” button appears. Five photos submits automatically.

4. 4

   Done

   You get “✅ Ticket submitted successfully!” with the title, priority and photo count. Your regional manager receives it seconds later, indistinguishable from one logged on the web.

   The priority is worked out from the trading impact, not from the priority word on the card — so if you edited Priority by hand, the impact is what actually decides it.