For business
Maintenance you can actually account for.
One site or three hundred, the process is the same: the fault is logged, contractors price against each other, someone with authority approves, and the job closes only on a certificate and photos. Every step on the record.
Why Motiv
Four things you get back.
Control
Every fault, quote, approval and sign-off in one place, with a fixed process nobody can shortcut. Approving spend is a recorded act, not a phone call.
Accountability
Each stage belongs to a named role, and nobody can do somebody else's step. Every move is stamped with who did it and when.
Visibility
A health score per site with the reason behind it, what is overdue, and how much money is sitting in quotes nobody has approved.
Evidence
A Certificate of Compliance and completion photos are required before a job can even be submitted for sign-off. No closing on a contractor's word.
Separation of duties
The person who reports it is not the person who approves it.
That separation is enforced by the platform, not by policy. It is why the audit trail is worth something.
Store or branch manager
Reports the fault with photos and says how badly it affects trading. That is all — prices and contractor bidding are never loaded for their screen.
Regional or area manager
Runs the job: sends it out for quotes, approves one, approves any extra work, checks the completion evidence, signs it off or sends the contractor back, and rates them at close-out.
Head office
Sees every region, site and contractor ranked worst-first, with money exposure and a list of what needs attention. Deliberately cannot approve quotes or move a job along.
Commercial control
Make them price against each other.
Send one job to as many contractors as you like — a business account has no invite limit, and you can use your own contractors, ours, or both. Each submits a price, what it covers, a quote document, how long it stands and when they can start. The document is required, not optional.
Your manager sees who has quoted and who has not responded, side by side. Approve one and the rest close automatically. Decline one with a reason and the others stay live, or ask that contractor for a revised price.
Access to Motiv's own checked contractor pool is switched on per company by a Motiv administrator. Until then you see your own list.
The process
Nine stages, and no way round them.
- 1
New
The fault is logged with photos. Urgency and deadlines are set from the trading impact.
Store manager
- 2
Assigned
The manager sends the job out to one or more contractors to quote.
Regional manager
- 3
Quote Requested
The invited contractors have the job and the quote clock is running.
Contractors
- 4
Quote Submitted
A contractor sends price, scope, quote document, validity date and proposed start date.
Contractor
- 5
Instruction to Proceed
The manager approves one quote. The winner is awarded and the others close.
Regional manager
- 6
Scheduled
Set automatically when the winning quote carried a start date.
Automatic
- 7
In Progress
The contractor marks the job started. First-response and attendance times are stamped.
Contractor
- 8
Pending Sign-off
The contractor uploads the Certificate of Compliance and at least two completion photos.
Contractor
- 9
Completed
The manager approves the evidence, then closes the job out with a one-to-five star rating.
Regional manager
When it doesn't go straight through
Six branch states handle the messy reality. Each one is a real status in the app, not a note someone types.
Job sent back to the store for missing detail. Returns marked “Info added”.
A contractor is asked for a fresh price.
Sign-off sent back with a reason for more proof.
Work rejected. The contractor proposes a fix date, the client approves it, then the fix runs.
Extra work priced after completion documents were approved. The client approves or declines.
Available with a reason at any point before a contractor has been awarded.
Across every site
The same platform, at estate scale.
Enterprise is not a different product. The same jobs roll up: every site scores out of 100 across six tracked components, every region aggregates those, and the estate aggregates the regions — ranked worst-first with the main issue in plain English.
Response and completion targets are set per priority band and can be tailored to your business. Head office can filter the whole picture and export it.
Multi-site rollouts
Rolling out three hundred stores? We run it, you watch it.
Give us your store list as an Excel or CSV file and we show you exactly what will be added or changed before anything is committed. Importing never disturbs photos, sign-offs or progress already captured.
Every store then moves through four steps — on site, before photos, after photos, sign-off — and the completion percentage works itself out as each is ticked. Before photos, after photos and sign-off cannot be ticked until the actual photo or signed document has been uploaded.
Your regional managers get a view-only portal for the projects they are assigned to, and can pull a client-ready report whenever they need one.
Where it is used
Shaped for operations with sites to keep trading.
See it with your own sites in it.
Tell us how many sites you run, roughly how many jobs a month you handle and who approves the money. We will set up a demo around your structure — your regions, your stores, your approval chain.